TRUGLO, Inc. is not in a position to support warranty claims outside of the United States. Please see below for the TRUGLO, Inc. 12-YEAR LIMITED WARRANTY.
(Detail from TRUGLO, Inc 12-YEAR LIMITED WARRANTY)
This Limited Warranty does not apply to: (a) asserted defects caused by normal wear and tear of any part including surface finish, etc.; (b) asserted defects caused by modification, unauthorized service, accidents, neglect, misuse, abuse, improper installation or maintenance, acts of Nature; (c) asserted defects involving subjective personal likes or judgments; or (d) products purchased outside the USA.
However, if this TRUGLO product was indeed purchased within the USA we kindly ask that you please pursue a remedy through the original retailer where the item was purchased. The original retailer has been provided the means to assist you under the TRUGLO warranty policy or through replacement at the retailer’s discretion.
If purchased outside of the USA, you will need to work directly through the retail dealer where you made this purchase.
Prior to contacting your retailer, please be sure to have all necessary documents including, but not limited to receipts and proof of purchase (original bar code) available for your retailer to review. This will enable you to receive an efficient and effective solution to your problem.